IT Management Issue Temple and Webster

Question: Discuss about the IT Management Issue for Temple and Webster. Answer: Introduction: Temple Webster is an online retail store that was founded in the year 2011 in Australia. The online retailer deals with furniture and other things for Art Dcor. The company has been successful in its business operation and claimed to achieve $1 million revenue within a span of 214 days of the formation of its online site (Templeandwebster.com.au, 2016). It has to be mentioned that there is intense competition in the online retail market as well. Companies like Kogan, The Iconic, Catch of the Day and other such online retailers have marked their business quite effectively in the recent market scenario. Role of service delivery technologies: The thorough use of information and communication technology in the service and retail sector of the business has increased the efficiency, accountability and transparency of the retailing and other selling methods. As stated by Wyche et al. (2013), there are potential benefits of delivering services by utilizing information and communication technologies. Wyche et al. (2013) further added that this online technology have open up the horizon for every field such as health, education and even for the provision of food. The e-commerce activity has created business models by involving employers, entrepreneurs, suppliers, distributors, retailers and the customers as well (Fang et al., 2014). Shaping the regulatory reforms and important policy frameworks, there lays great opportunity of better economic system to work and extent the business activities. Tools used by Temple Webster: In order to carry out the business activities, an online retailer has to use a number of tools in their everyday life. Reading Veit et al. (2014), it has been observed that a social networking page should be available to the consumers for easy shopping option. This service is easily provided by Facebook. Therefore, Facebook platform with online payment methods using PayPal or Google Checkout can be of prime utilization and beneficial for the online retailer. Another important tool is to create subscription or purchasing account for the consumers. Fetching the details from the accounts of Google, Fcaebook or other Social log-in data, a customer can easily be subscribed to and make purchase whenever required (Fang et al., 2014). It has been found that Temple Webster uses these tools as a part of their online retailing activities. The Online Store also has a Shopping Cart added to its Website that makes it easier for the visitors of the website to make purchase from there (Templeandweb ster.com.au, 2016). In addition to these, there are other means of exaggerating the business activities of an online retailer. Using hash tags in social media like twitter by pointing a number of important activities like #buy, #discounts and others. Conclusion: It can be easily said that the role of information and communication technology is increasing profoundly to support the changes in retail technique. Almost every Company is turning its business activities online. Moreover, e-business has facilitates the consumers as well to purchase things online by easy payment method. Therefore, there is a great scope for e-commerce in recent time. Reference list: Fang, Y., Qureshi, I., Sun, H., McCole, P., Ramsey, E., Lim, K. H. (2014). Trust, Satisfaction, and Online Repurchase Intention: The Moderating Role of Perceived Effectiveness of E-Commerce Institutional Mechanisms.Mis Quarterly,38(2), 407-427. Templeandwebster.com.au (2016) Temple Webster Available at: https://www.templeandwebster.com.au/ [Retrieved on: 28-11-2016] Veit, D., Clemons, E., Benlian, A., Buxmann, P., Hess, T., Kundisch, D., ... Spann, M. (2014). Business models.Business Information Systems Engineering,6(1), 45-53. Wyche, S. P., Forte, A., Yardi Schoenebeck, S. (2013, April). Hustling online: understanding consolidated facebook use in an informal settlement in Nairobi. InProceedings of the SIGCHI Conference on Human Factors in Computing Systems(pp. 2823-2832). ACM.